Shipping policy

We are writing to formally dispute the chargeback filed for the transaction referenced above, which was marked as “Product Not Received.”

According to our records, the order was successfully fulfilled and delivered to the customer’s provided shipping address. Please find the supporting evidence attached, including:

• Carrier tracking information confirming delivery

• Delivery date and time confirmation

• Proof of delivery provided by the shipping carrier (including delivery status and address match)

The tracking number shows that the package was delivered on [delivery date] to the address entered by the cardholder at checkout. There were no delivery exceptions, return-to-sender notices, or carrier errors reported.

Based on this evidence, we believe the chargeback claim is invalid